Business Details
33 Years
experience
Your Trusted Mortgage Partner for New Homes
Established over 30 years ago, New Homes Mortgage Helpline has become the UK's leading new homes mortgage specialist. Our team of 500+ professionals works alongside top housebuilders to provide tailored mortgage solutions, leveraging access to 14,000+ mortgage products. As an appointed representative of Connells Limited (FCA-regulated), we maintain the highest standards of service, evidenced by our 5-star customer ratings. Our expertise spans first-time buyer schemes, shared ownership, and new build mortgages, with a commitment to simplifying the home-buying process.We pride ourselves on impartial advice, continuous staff training, and a client-centric approach that includes 7-day availability and transparent fee structures. Our track record of handling 61,000+ mortgage applications since 2021 underscores our market leadership and reliability.
Services
Mortgage Services
First Time Buyer Support
Shared Ownership
Remortgage
New Build Mortgages
Details
- Year established: 1993
Highlights and features
- 30+ years' experience as new homes mortgage specialists
- FCA-regulated with 500+ trained professionals
- 5-star rated customer service
- Partnerships with leading UK housebuilders
- Access to 14,000+ mortgage products
Associations and certifications
- Financial Conduct Authority (FCA)
What people say
5 star service
Weekly updates
Professional dealings
Stress-free process
Seamless transition
Services
Mortgage Services
We provide comprehensive mortgage solutions tailored to individual circumstances, including first-time buyer schemes, remortgaging, and buy-to-let options. Our FCA-regulated advisers help clients navigate 14,000+ products to find competitive rates. With partnerships across the industry, we offer exclusive deals unavailable on the high street.
First Time Buyer Support
Specialist guidance for first-time buyers navigating government schemes like First Homes and Shared Ownership. We explain eligibility criteria, assist with deposit requirements, and streamline applications. Our team ensures clients understand all costs involved, from stamp duty to conveyancing fees.
Shared Ownership
We facilitate shared ownership arrangements where clients purchase a property share (5-75%) while paying rent on the remainder. Our advisers explain scheme eligibility, help secure specialist mortgages, and guide clients through the process of increasing ownership shares over time.
Remortgage
Our remortgage service helps clients secure better rates, release equity, or adjust terms. We compare thousands of products to find optimal deals, handling all paperwork and liaising with lenders to ensure smooth transitions without disrupting existing property arrangements.
New Build Mortgages
Tailored financing solutions for new build properties, including exclusive schemes like Own New with reduced interest rates. We work directly with housebuilders to streamline purchases, offering advice on warranties, incentives, and specific lending criteria for modern developments.
People
Alex
Mortgage Adviser
Alex specialises in guiding clients through complex mortgage applications with weekly updates and clear communication. With extensive experience in new build mortgages, Alex ensures a stress-free process from initial enquiry to completion.
Lisa Bland
Mortgage Advisor
Lisa provides expert mortgage advice, helping clients secure competitive rates and navigate the application process. Her approach combines thorough market knowledge with personalised support for first-time buyers and home movers.
Julia Vernon
Client Support
Julia offers dedicated client support, maintaining regular communication throughout the mortgage journey. Her role involves updating clients on application progress and coordinating with lenders to ensure timely completions.
Ben Crawford
Head of Digital Marketing
Ben leads digital marketing initiatives while managing media relations for The New Homes Group. He oversees online strategy and brand representation across digital platforms to enhance customer engagement.
Tony Cheverton
Area Director
Tony manages new business development, focusing on partnerships with housebuilders. His role involves creating sales opportunities through mortgage solutions that help clients transition smoothly into new properties.
Questions
What mortgage options are available for first-time buyers?
We offer government schemes like First Homes and Shared Ownership, alongside 95% LTV mortgages. Our advisers help you understand eligibility criteria and find the best deal for your circumstances.
Can I get a mortgage for a new build property?
Yes, we specialise in new build mortgages with exclusive schemes like Own New. We work directly with housebuilders and offer reduced-rate options unavailable elsewhere.
How does Shared Ownership work?
You buy a share (5-75%) of a property and pay rent on the remainder. We help secure specialist mortgages and guide you through increasing ownership shares over time.
What fees are involved in buying a new home?
Standard costs include stamp duty, survey fees, and conveyancing. Some can be added to your mortgage. We explain all fees during your no-obligation consultation.
Do you offer remortgage services?
Yes, our remortgage specialists help secure better rates, release equity, or adjust terms. We compare thousands of products to find optimal deals for your situation.
Are your services FCA regulated?
Yes, we operate as an appointed representative of Connells Limited, which is authorised and regulated by the Financial Conduct Authority (FCA registration 302221).
